Welcome to Teaandmadeleine.com. We would like you to have the best possible experience with us. To find out more about our website please see the Terms and Conditions in detail below.

By using this website you agree to be bound by the Terms and Conditions set out below. If you do not agree to these Terms and Conditions in their entirety you must immediately stop using this website.

The Tea and Madeleine website is provided solely for your personal use.

You may not use this website for any commercial purpose. References in these Terms and Conditions to “we”, “us” and “Tea and Madeleine” are to Tea and Madeleine with business name registration number 570579.

Please review our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

ONLINE SHOPPING
1.1 We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your purchase.

1.2 We will not be liable for any reason if the Tea and Madeleine website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of or the entire Tea and Madeleine website.

ORDER PROCESS
All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

2.2 Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:

i. The product you ordered is out of stock;
ii. Our inability to obtain authorisation for your payment;
iii. We have identified a pricing or product description error;
iv. There is a system or procurement failure; and
v. Failed customer validation checks.

2.3 When you place an order on our website we will email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from Tea and Madeleine.

2.4 Acceptance of your order and the completion of the contract between you and Tea and Madeleine will take place when your order has been dispatched. We will email you when your order has been dispatched. We reserve the right to dispatch multiple orders separately.

PRODUCT AVAILABILITY/INFORMATION
3.1 The information and materials contained in this website are provided without warranties of any kind, either express or implied, and liability is excluded to the fullest extent permissible under Irish Law.

3.2 Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. Prices of products may change from time to time. Goods are subject to availability. As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

PRICING POLICY
4.1 All prices are inclusive of VAT (where applicable) at the rate appropriate and correct at the time of entering the information on to the system. Prices may change and offers may be withdrawn at any time.

4.2 Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.

COPYRIGHT POLICY
5.1 The information, content, graphics, text, sound, images, buttons, trademarks, service marks, trade names and logos (the “Materials”) contained in this website are protected by copyright, trade mark, database right, sui generis right and other intellectual property laws under national laws and international treaties.

5.2 Copyright and other intellectual property rights in any communications, ideas, or other materials submitted or offered to us by you through, on or by this website, unless specifically requested by us, shall become our property. You agree that submissions by you to this website must not risk infringing any right of any third party and in addition, you agree that no submissions by you to this website will be or contain libellous or otherwise unlawful, abusive or obscene material or constitute an invasion of privacy. As such, you are and shall remain solely responsible for the content of any submissions you make to the website.

5.3 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. Accordingly, we suggest that you do not use the Tea and Madeleine website to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

5.4 Nothing contained in these Terms and Conditions shall be construed as conferring any licence or right to use any trade mark, design right or copyright of the Tea and Madeleine website.

5.5 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

CONTENT AND ACTIVITY PROHIBITED
6.1 Please choose carefully the information you post on the Tea and Madeleine website and that you provide to other users. You must not misuse the Tea and Madeleine website. You will not: send or otherwise post unauthorised commercial communications to users (such as spam); upload viruses, trojans, worms, logic bombs or other malicious code; corrupt data; cause annoyance to other users; post content that is hateful, threatening, pornographic, or that contains nudity or graphic or gratuitous violence; use the Tea and Madeleine website to do anything unlawful, misleading, malicious or discriminatory; facilitate or encourage any violation of these Terms and Conditions.

6.2 We reserve the right, in our sole discretion, to reject, edit or refuse to post any content and to remove any content from the Tea and Madeleine website, whether or not the content is expressly prohibited by these Terms and Conditions, or to restrict, suspend, or terminate your access to all or any part of the Services at any time, for any or no reason, with or without prior notice, and without liability.

6.3 Tea and Madeleine community areas are subject to the following Community Area Rules:

6.3.1 Tea and Madeleine advises you not to reveal any personal information about yourself or anyone else that would allow you to be identified including but not limited to: telephone number, home address, business address, delivery address or email address.

6.3.2 Tea and Madeleine reserves the right to close user accounts if we believe a user is using proxy Internet Protocol addresses (IPs) as a method to hide the use of multiple accounts or to disrupt any of our services in any way. If you use multiple logins for the purpose of disrupting the community we may take action against you and close your accounts.

6.3.3 By submitting any material to us, you automatically grant Tea and Madeleine a royalty-free, perpetual, exclusive right and license to use, modify, edit, adapt, publish, re-use, translate, distribute, perform and display such material in whole or part worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed.

6.3.4 You acknowledge that we are not obliged to publish any material submitted by you.

6.3.5 By submitting any material to us, you agree to use the Tea and Madeleine website and Community areas in accordance with these Community Area Rules and website Terms and Conditions.

6.3.6 If you fail to abide by these Community Area Rules you may be sent an email which informs you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts. Action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or the entire Tea and Madeleine website.

6.3.7 Tea and Madeleine reserves the right to edit or delete any contribution, or take action against any user account, at any time, for any reason.

6.3.8 If you do not want to grant Tea and Madeleine the permission set out above on these terms, please do not submit or share your contribution on the Tea and Madeleine website community area.

6.3.9 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

6.3.10 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

6.3.11 You must not establish a link to our site in any website that is not owned by you.

6.3.12 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

6.3.13 We reserve the right to withdraw linking permission without notice.

LIABILITY, INDEMNITY AND WARRANTIES
7.1 The Tea and Madeleine website is available to all users “as is” without any representations or warranties of any kind, either express or implied. Tea and Madeleine makes no representations, warranties or undertakings about any of the materials on this website (including without limitation their accuracy, their completeness or their merchantability, quality or fitness for any particular purpose) or any content of or information on any other website referred to or accessed by hypertext link or otherwise through this website or from which this website is referred to or accessed by hypertext link or otherwise.

7.2 Tea and Madeleine shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website, the performance of the product purchased through the website, the conduct of other users of this website and/or facilities or services offered through this website even if Tea and Madeleine has been advised of the possibility of such damages.

7.3 The Tea and Madeleine website may also contain links to other websites, which are not operated by Tea and Madeleine. When you activate any of these you will leave the Tea and Madeleine website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

7.4 You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.

7.5 We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

COMMENTS AND COMPLAINTS PROCEDURE
Please contact us if you have any comments or complaints. For online queries contact Tea and Madeleine Online Customer Services team by email: contact@teaandmadeleine.com. We will always endeavour to resolve any dispute as swiftly as possible.

PRIVACY AND USE OF YOUR DATA
Please refer to the Privacy Policy for information about how we will use personal information that we may obtain about you.

JURISDICTION
The website is controlled and operated in Ireland. Any terms and conditions concerning the usage of this website will be governed by the laws of Ireland and any dispute concerning use of this website will be determined exclusively by the Irish Courts.

GENERAL
11.1 We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect.

11.2 We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.

11.3 If you breach these Terms and Conditions and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.

11.4 Tea and Madeleine reserves the right to amend, remove or vary the Services and/or any page of this Website at any time and without notice.

OUR DETAILS
For online queries please contact Tea and Madeleine Customer Services by email: contact@teaandmadeleine.com

Privacy Policy

We really value your privacy and would like to outline our website’s Privacy Policy so you understand how we will use any personal information. By using the Tea and Madeleine website or by registering as a user of any services provided by Tea and Madeleine you agree to our use of your data as set out below.

We will respect your right to privacy. We will treat as confidential all of the personal information you give to us when you register with us using the facility on this website. This includes your name, address, email address, telephone contact number(s) and gender, date of birth and payment details.

We will also gather non personal information on an aggregate basis to monitor the performance of this website and for other marketing activities.

When you register with the Tea and Madeleine website you will be asked to provide certain information. We will store this data and hold it on computers or in manual files. We will use this data to fulfil our agreement with you. Please note that, to provide some of our services, we may require further details from you.

We may use information that you provide or that is obtained by us to:

Register you on our website and to administer our website services;
Administer any prize draws or competitions you may enter;
Carry out assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer, and to enable us to provide you with information about our products and services that we think are relevant to you through our marketing activities;
Keep you informed of such products and services (including special offers, discounts, offers, competitions and so on) by any of the following methods: email; telephone (including automated calls), SMS text message and other electronic messages such as picture messaging; post or otherwise including products and services of other companies and organisations, which we consider may be of interest to you. You will be asked to opt-in if you wish to receive these; and/or
Notify you about any changes to our service.
Tea and Madeleine will only share your individual personal information with your prior consent and only with carefully selected agents for the purpose of storing and administering the information.

We may share your data with carefully-selected and monitored third parties for marketing purposes but only after we have obtained your consent to do so. However, we may share non personal aggregate statistical data with third parties without your consent.

We will use internal and external validation and fraud checking systems to verify your identity.

Your Personal Information is protected by the Data Protection Acts 1998 and 2003. You have the right to request in writing a copy of the personal information held by us and to request us to correct any inaccurate information. Please email Tea and Madeleine at contact@teaandmadeleine.com

You have the right at any time to request us to stop sending you marketing information. Please email Tea and Madeleine at contact@teaandmadeleine.com

If you have any objections to us making such use of your personal data please let us know by emailing Tea and Madeleine at contact@teaandmadeleine.com