Your piece will be made to order just for you. This usually takes approximately two weeks. In the event of it taking longer we will let you know. We will dispatch your order as soon as it is ready. When your order has been dispatched, you will receive an email.
Standard delivery to most addresses in Ireland generally takes up to 2-3 working days. If the postal service is unable to deliver your item, they will leave a delivery notification docket for you. This outlines all the information on how to collect the item(s). You can collect your item(s) from their local delivery units or they can arrange redelivery to the same or alternative address. All items can be tracked using the track & trace option on An Post. Please note that An Post cannot delivery to PO boxes.
Please note that your delivery may take longer during sale or other busy periods. We are unable to guarantee delivery earlier than this time frame. In the event of a delay with production we will contact you by email.
We will make every effort to deliver goods within the estimated timescales. However, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, a flood or fire. Tea and Madeleine shall be under no liability for any delay or failure to deliver the products within estimated timescales.
Risk of loss and damage of products passes to you on the date when the products are delivered to you.
We will notify you of the delivery cost at the time we acknowledge your order. For bespoke or special delivery items a separate communication of delivery cost may be made.
DELIVERY CHARGES AND POSTAGE TIMES
Ireland & N.Ireland €5
1-5 working days after your order has been accepted
3-10 working days after your order has been accepted.
3-12 working days after your order has been accepted.
Rest of World €15
5-15 working days after your order has been accepted.
Please note that dispatch estimates are not guaranteed dispatched times.
– If you have any questions about international shipping or would like to discuss an alternative method, please email us at email@example.com
TAXES AND DUTIES
Please note that local import duties may be payable on receipt. We are not responsible for any custom fees or duty charged on International shipments.
If, for any reason, you wish to cancel any order you have placed and it has not been dispatched via email to firstname.lastname@example.org
It is our policy to try to process orders immediately; however, it may not always be possible to stop an order from being dispatched. After dispatch our Returns Policy will apply. Please note that your right to return goods does not apply to certain products as set out in our Returns Policy.