We will refund or exchange any item you are not completely happy with if you return it to us within 14 days of the item being delivered to your nominated address. Please return items in their original condition, unused, in their original packaging, with garment tags still attached. Please re-use the delivery packaging provided
How to return or exchange: You can return items to teaandmadeleine.com by post within 14 days of receipt of your order. Please contact us for a pre-paid returns label. Please note items must be returned within this time-frame and be in a saleable condition. This means returning the item(s) to us in its original condition, unused, in its original packaging, with garment tags still attached. It is advisable for you to obtain proof of postage as we will not be held responsible for lost or damaged item(s) through the post.
Once we have received the item(s) a refund will be issued to your credit/debit card. This will appear on your account within five to ten days depending on your card issuer.
There will be NO additional postage charge when we send an exchanged item back to you.
If you have any queries about returning items please contact us via email to firstname.lastname@example.org